First Buddies Information

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FREE Shipping on every order over £45

Standard Postage & Packing only £2.99 on all other Orders

Any Suggestions ......

All ideas always welcome. Email us today at Feedback@firstbuddies.com

Information

About Us Everyone at First Buddies wants you to be happy and totally satisfied with the products and service we offer. Please email us any ideas, suggestions, comments or complaints or write to us at the address below.

Our Contact details:
First Buddies
PO Box 6151
Reading
RG19 9BU

Email: Service@firstbuddies.com

Tel: 0118 983 6164

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All Orders must be by credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Delivery for all orders over £45 is FREE of charge.

For orders under £45 the delivery charge will be shown in the shopping cart before you are asked to confirm the order and any payment is taken. If you request any special delivery instructions then additional charges may apply.

Delivery Schedule We will try and deliver your order straight away. We will normally send your order to you in 3 business days .

Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Reaching Us If you need to contact us about anything, please email us at Service@FirstBuddies.com and we will get back to you as soon as possible. Alternatively write to us at:

First Buddies
PO Box 6151
Reading
RG19 9BU

Tel: 0118 983 6164

Privacy Policy First Buddies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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